Frequently Asked Questions
Everything you need to know about shopping and earning with us.
How does the 'Swap' process work exactly?
Simply list your pre-loved fashion items on our platform. Once verified, you receive credits that can be used to purchase any other item in our curated collection, making high-end fashion sustainable and affordable.
What are your shipping times and costs?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Shipping is free on all orders over $75, otherwise a flat rate of $5.99 applies.
How do you ensure the quality of pre-owned items?
Every item undergoes a rigorous 5-point quality inspection by our fashion experts to check for authenticity, fabric integrity, and overall condition before it is listed for sale.
What is your return policy for fashion items?
We offer a 14-day hassle-free return policy. If your item doesn't fit or meet your expectations, you can return it for a full refund or store credit, provided the security tags remain attached.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and our own SwapnEarn store credits earned through item trade-ins.
Can I track my order after it has been placed?
Yes, as soon as your order ships, you will receive an email notification with a tracking number and a link to monitor your package's journey in real-time.